ExpressBox Tracking | Track Your Shipment

How ExpressBox tracking works

Every ExpressBox express air shipment moves through the same six milestones, in this order. This is the standard sequence for all shipments, not live data for any individual parcel. For the current position of your shipment, enter your tracking number above.

01
Booked The shipment is registered and a tracking number is issued in your booking confirmation email.
02
Picked up The parcel is collected from the sender and received at our facility.
03
Export customs Export documentation is filed and the shipment is cleared to leave the origin country.
04
In flight The shipment is on its way by air to the destination country.
05
Import customs The shipment is declared at the destination. Any duties and taxes due are assessed at this stage.
06
Delivered The parcel is handed over at the delivery address.

Where to find your tracking number

Your tracking number is in the booking confirmation email we send when the shipment is booked. If you are the recipient, ask the sender to forward it to you.

Cannot find it? Email hello@expressbox.in with the sender's name and the booking date and we will help.

If the lookup does not show what you need

Email hello@expressbox.in with the ExpressBox tracking number, the email address used at booking and the receiver's name. With those three details our team can find the consignment in our records and reply with the last recorded milestone, the date it was recorded and the next step we expect. If the parcel is with customs, the reply also says which authority holds it and what, if anything, is needed from you. We answer within one business day, Monday to Saturday, India time.

What happens when a shipment is held

A hold is usually a value query, a vague product description or a missing document, and it is raised by the customs authority at the destination, not by ExpressBox. When that happens we contact the sender first, explain exactly what the authority has asked for and submit the answer or document on your behalf. Duties and taxes assessed at import are billed to whoever was named as the payer at booking. Nothing is released without the receiver's details being confirmed, which is why a correct receiver name and phone number at booking saves the most time.

Need help with a shipment?

Email hello@expressbox.in with your tracking number and we reply within one business day, or call or WhatsApp +91 63911 11669 Monday to Saturday, 9:00–19:00 IST. You can also reach the team through our contact page.

When you write, include the tracking number, the email address used at booking and the receiver's name, and say whether you are the sender or the receiver. With those details the team can answer in one reply instead of asking for them first.