Terms & Conditions

Last updated: 4 Oct 2026

1. Acceptance of Terms

By accessing and using ExpressBox courier services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions. If you do not agree with any part of these terms, please do not use our services.

2. Service Description

ExpressBox is the express-air cross-border courier brand of Color Papers India Private Limited, Lucknow. Our services are:

• Express-air courier for parcels and commercial consignments on eight lanes between India, the USA, the UAE, the UK and China
• A free shopping address in India and the USA, with receipt and forwarding of parcels by express air
• Warehousing in Lucknow for goods awaiting export or onward delivery
• Last-mile delivery in India for imported parcels and orders fulfilled from Lucknow
• Customs and compliance: export and import documentation, classification and clearance
• Returns handling for cross-border orders

Every consignment receives a tracking number at booking and status updates by email at each milestone. ExpressBox does not carry sea or road freight.

3. User Responsibilities

3.1 Accurate Information

Users must provide accurate, complete, and current information regarding shipments, including proper packaging, labeling, and documentation.

3.2 Prohibited Items

Users must not ship prohibited or restricted items including:

• Illegal substances and contraband
• Hazardous materials and dangerous goods of any kind
• Items prohibited by international shipping regulations
• Perishable goods
• Counterfeit or copyright-infringing materials

3.3 Packaging Requirements

Customers are responsible for proper packaging of all shipments. ExpressBox is not liable for damage resulting from inadequate packaging.

4. Pricing and Payment

4.1 Quotes and Invoices

All quotes provided are estimates and subject to change based on actual weight, dimensions, and destination. Final invoices will reflect actual charges.

4.2 Payment Terms

Payment is due as per the agreed terms. Late payments may incur additional charges and may result in service suspension.

4.3 Additional Charges

Additional charges may apply for:

• Fuel surcharges
• Customs duties and taxes
• Storage fees beyond free storage period
• Special handling requirements
• Residential or remote area delivery

5. Delivery and Transit Times

Estimated delivery times are approximate and not guaranteed. ExpressBox will make reasonable efforts to meet estimated delivery dates but is not liable for delays due to:

• Customs clearance procedures
• Weather conditions or natural disasters
• Strikes or labor disputes
• Government regulations or restrictions
• Force majeure events

6. Liability and Insurance

6.1 Limitation of Liability

ExpressBox's liability is limited to the declared value of the shipment or the actual value, whichever is lower, with a maximum limit as per applicable law.

6.2 Insurance

Basic insurance coverage is included in standard express-air courier rates. Additional insurance coverage for a consignment is available upon request for an extra fee and must be arranged before the consignment is collected.

6.3 Claims

Claims for loss or damage must be filed within 30 days of delivery or expected delivery date. All claims require proper documentation.

7. Customs and Compliance

Customers are responsible for:

• Providing accurate customs declarations
• Ensuring compliance with import/export regulations
• Paying all applicable duties, taxes, and customs fees
• Obtaining necessary permits and licenses

8. Warehousing Services

8.1 Storage Terms

Goods received at our Lucknow facility, or at a free shopping address in India or the USA, are held for a free storage period as specified in the service agreement. Additional storage fees apply thereafter.

8.2 Inventory Management

ExpressBox records every parcel received and dispatched against the customer's ExpressBox ID or booking. Customers receive a tracking number for each consignment and status updates by email; a stock statement for goods in storage is available on request to hello@expressbox.in.

9. Privacy and Data Protection

ExpressBox is committed to protecting customer data. All personal and business information is handled in accordance with our Privacy Policy and applicable data protection laws. Our full Privacy Policy is at expressbox.in/privacy.

10. Intellectual Property

All content, trademarks, and materials on the ExpressBox website are the property of Color Papers India Private Limited and protected by intellectual property laws.

11. Service Modifications

ExpressBox reserves the right to modify, suspend, or discontinue any service with or without notice. We will make reasonable efforts to notify customers of significant changes.

12. Termination

Either party may terminate services with written notice. Outstanding balances must be settled upon termination. ExpressBox may immediately terminate services for breach of these terms.

13. Dispute Resolution

Any disputes arising from these terms or services provided shall be resolved through:

• Good faith negotiation between parties
• Mediation if negotiation fails
• Arbitration or litigation as a last resort

14. Governing Law

These Terms and Conditions are governed by the laws of India. Any legal proceedings shall be subject to the exclusive jurisdiction of courts in Lucknow, Uttar Pradesh.

15. Force Majeure

ExpressBox is not liable for failure to perform obligations due to circumstances beyond reasonable control, including natural disasters, war, terrorism, pandemics, or government actions.

16. Entire Agreement

These Terms and Conditions, along with our Privacy Policy and service-specific agreements, constitute the entire agreement between ExpressBox and the customer.

17. Amendments

ExpressBox reserves the right to update these Terms and Conditions at any time. Continued use of services after changes constitutes acceptance of modified terms.

18. Contact Information

For questions regarding these Terms and Conditions, please contact:

• Email: hello@expressbox.in
• Legal Entity: Color Papers India Private Limited
• Address: II Floor, Sector D-I, Lucknow, UP 226012, India
• GSTIN (UP): 09AAJCC2415M1ZH