Terms & Conditions

Last Updated: February 10, 2026

Important: By using ExpressBox services, you agree to these terms and conditions. Please read them carefully before proceeding with our services.

1. Acceptance of Terms

By accessing and using ExpressBox logistics services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions. If you do not agree with any part of these terms, please do not use our services.

2. Service Description

ExpressBox provides cross-border logistics services including but not limited to:

3. User Responsibilities

3.1 Accurate Information

Users must provide accurate, complete, and current information regarding shipments, including proper packaging, labeling, and documentation.

3.2 Prohibited Items

Users must not ship prohibited or restricted items including:

3.3 Packaging Requirements

Customers are responsible for proper packaging of all shipments. ExpressBox is not liable for damage resulting from inadequate packaging.

4. Pricing and Payment

4.1 Quotes and Invoices

All quotes provided are estimates and subject to change based on actual weight, dimensions, and destination. Final invoices will reflect actual charges.

4.2 Payment Terms

Payment is due as per the agreed terms. Late payments may incur additional charges and may result in service suspension.

4.3 Additional Charges

Additional charges may apply for:

5. Delivery and Transit Times

Estimated delivery times are approximate and not guaranteed. ExpressBox will make reasonable efforts to meet estimated delivery dates but is not liable for delays due to:

6. Liability and Insurance

6.1 Limitation of Liability

ExpressBox's liability is limited to the declared value of the shipment or the actual value, whichever is lower, with a maximum limit as per applicable law.

6.2 Insurance

Basic insurance coverage is included in standard shipping rates. Additional insurance coverage is available upon request for an extra fee.

6.3 Claims

Claims for loss or damage must be filed within 30 days of delivery or expected delivery date. All claims require proper documentation.

7. Customs and Compliance

Customers are responsible for:

8. Warehousing Services

8.1 Storage Terms

Warehousing services include a free storage period as specified in the service agreement. Additional storage fees apply thereafter.

8.2 Inventory Management

ExpressBox uses automated systems for inventory tracking. Customers have access to real-time inventory data through our platform.

9. Privacy and Data Protection

ExpressBox is committed to protecting customer data. All personal and business information is handled in accordance with our Privacy Policy and applicable data protection laws.

10. Intellectual Property

All content, trademarks, and materials on the ExpressBox website and platforms are the property of ExpressBox and protected by intellectual property laws.

11. Service Modifications

ExpressBox reserves the right to modify, suspend, or discontinue any service with or without notice. We will make reasonable efforts to notify customers of significant changes.

12. Termination

Either party may terminate services with written notice. Outstanding balances must be settled upon termination. ExpressBox may immediately terminate services for breach of these terms.

13. Dispute Resolution

Any disputes arising from these terms or services provided shall be resolved through:

14. Governing Law

These Terms and Conditions are governed by the laws of India. Any legal proceedings shall be subject to the exclusive jurisdiction of courts in Lucknow, Uttar Pradesh.

15. Force Majeure

ExpressBox is not liable for failure to perform obligations due to circumstances beyond reasonable control, including natural disasters, war, terrorism, pandemics, or government actions.

16. Entire Agreement

These Terms and Conditions, along with our Privacy Policy and service-specific agreements, constitute the entire agreement between ExpressBox and the customer.

17. Amendments

ExpressBox reserves the right to update these Terms and Conditions at any time. Continued use of services after changes constitutes acceptance of modified terms.

18. Contact Information

For questions regarding these Terms and Conditions, please contact:

Acknowledgment: By using ExpressBox services, you acknowledge that you have read these Terms and Conditions and agree to be bound by them.