Regulations

Expressbox – Specialists in Clearance forms and Documentation Back

Believe the specialists to guarantee clearance of merchandise through traditions specialists, other offices when your shipment arrives. Whether it is at ocean or air terminal or is arriving specifically from your stockroom, decrease hazard of punishments through our exact and significant traditions printed material administrations accessible for all traditions sections- Bringing in, Transiting, Warehousing, Free Zone, etc.

• Consequence and Trade clearance
• Warehousing and free zone
• Tall esteem clearance
• Traditions record arrangement
• Exhortation on traditions duty
• Merchandise classification
• Traditions installment delay

KYC PROCESS FOR CONSIGNEE’S IN INDIA

• Once the shipment is booked at root, Expressbox will send an auto produced message to the proctor on the phone number or e-mail address given on the Discuss Waybill to ask for the KYC records. Consequently, it is fundamental for the shipper to guarantee that the consignee’s title, address and contact points of interest on the Discuss Waybill and receipt are totally precise.
• Consignees/ Merchants must transfer their adjust KYC through the connect shared within the SMS / E-mail to dodge conceivable delays in consequence clearance. The title and address on the KYC archives must coordinate the title and address specified on the Discuss Waybill and receipt.
• Traditions clearance will be started upon receipt of palatable KYC reports subsequently all KYC’s transferred specifically through connect or shared through any other medium are approved some time recently they are submitted to traditions.
• In the event that palatable KYC archives are not gotten inside 15 calendar days, the shipment will be considered undeliverable and returned to the shipper with charges, in the event that any, will be charged back to the shipper

KYC – Import Clearance

The underneath table gives more data approximately KYC records required for traditions clearance as commanded by Indian Traditions vide CBEC Circulars 09/2010, 33/2010 and 07/2015 for distinguishing proof/ confirmation of importers/exporters for traditions clearance performed on their sake by Expressbox acting as an Authorized Dispatch.

Frequently Asked Questions

• What is KYC?
• KYC- the acronym for Know Your Client could be a term utilized for distinguishing and verifying the character of the client. Within the setting of expanding number of offenses including different modus-operandi such as abuse of trade advancement plans, false availment of trade motivating forces, deceitful imports and obligation avoidance by sham IEC holders etc., the “Know Your Customer (KYC)” guidelines have been put in place by The Ministry of Finance, Central Board of Excise & Customs to ensure that they are not used intentionally or unintentionally by importers / exporters who indulge in fraudulent activities.

• Why does Expressbox need to have my KYC?
• The KYC (Know Your Client) rules put an commitment on Expressbox to confirm the forerunner, rightness of the IEC (Merchant Exporter Code), character of the client and their working within the announced address by utilizing solid, autonomous and true archives, information or data.Hence, all consignees and importers based in India need to provide KYC documents for the clearance of all non-document imports, regardless of the value of such consignments.
  
  KYC reports (Government-recognized personality confirmation) have to be be displayed to traditions amid the purport clearance handle. Hence,it is vital that Expressbox is given with all the essential KYC reports some time recently the shipment arrives in India. Nonappearance of KYC reports amid the purport clearance handle leads to clearance delays as shipments are confined by traditions, until KYC records of the proctor are given by the shipper at root or proctor based in India.

• Why do I ought to yield Know Your Client (KYC) records? In expansion to KYC, are there any extra archives required for traditions clearance of my shipment?
• Know Your Client (KYC) reports are commanded by the Indian Traditions vide circular 09/2010, (corrected by circular no. 07/2015, circular no 13/2016, circular no 2/2018) for clearance of shipment/s.
  
  The following documents are required:
  1. KYC archives – endorsed as per the sort of merchant are as beneath: a. For People- Lasting Account Number (Container) / Passport/Voter ID, Aadhaar b. For Companies/ Trade establishments/Commercial Imports (counting sole propertiership) etc., – Merchandise and Administrations Charge Distinguishing proof Number (GSTIN) for GST enrolled foundations or UIN (Special Recognizable proof Number)/ Changeless Account Number (Container) for unregistered foundations.
  2. Master letter – to authorize Expressbox Inc. and their accomplices (together hereinafter implied to as “Expressbox”, which expression joins their person holding companies and their conventions clearance administrators), to get ready the shipment for conventions clearance.
  3. Merchant Exporter Code (IEC)- importers/exporters are issued 10-digit alpha-numeric number by the Executive Common Outside Exchange (DGFT) for imports and trades. IEC is required for handling the shipment for traditions clearance. Visit here to know exceptions to recording IEC.

• Why do I need to give an authority letter to Expressbox to clear my consignment?
• The proctor must authorize the ‘Authorized Courier’ and/or the ‘Customs Broker’ (CB) to start traditions clearance counting filing of the bill of section beside the desired clearance printed material. This authorization will permit Expressbox to act as your authorized messenger and/or CB to handle your shipment with traditions.You’ll select to designate your possess traditions broker by giving instruction to Expressbox at slightest 24 hours earlier to entry for a formal section or cargo shipments section as it were. Then again, you’ll be able transport utilizing Expressbox Universal Priority-Broker Select Choice (BSO).

• Why do I have to be yield GSTIN in the event that I am bringing in from a remote nation?
• It could be a command from Traditions beneath the Products and Administrations Assess (GST) law. If you don’t mind allude here on the pertinence of GST on merchandise imported into India.

• What should I do if I don’t have GSTIN?
• As per KYC notice 02/2018 dated January 12, 2018, substances not enrolled or exterior the commitment of getting GST are required to supply a duplicate of UIN (One of a kind Recognizable proof Number) or Skillet when recording for clearance. Such shipments cannot profit GST Input Assess Credit advantage.In case you are doing not have enrolled GSTIN for the state of purport on the show, at that point the shipment can be recorded utilizing UIN or Container.

• Do I need to self-attest my documents prior to upload of KYC on https://expressbox.in/?
• We recommend uploading self-attested documents and marking them as “KYC submitted for import clearance of shipments through ShipGlobexpressboxdeal”
  • Company- documents need company stamp and authorized signatory signature
  • Partnership- documents should be stamped and verified by the authorized partner or the signatory of the firm
  • Sole proprietor/individual- self-attested documents with signature

• Do we need to submit all documents on the letter head of the company?
• Authorization letter/ declarations to Customs etc., should be printed on the letter head of the company/ partnership firm/individual name including sole proprietor.Within the nonattendance of a company letterhead, you’ll give the affirmation on a plain piece of paper; if it’s not too much trouble note usually worthy as it were in case the substance isn’t a company or a organization firm such as sole proprietor/NGO etc.

• If I am an account holder with Expressbox, what should I do to update my KYC information?
• If you submitted KYC documents at the time of opening an account with Expressbox, please share this information by emailing contact@expressbox.in. We may call or write back if:
  1. KYC information for clearance is missing as per the current customs requirements
  2. Mismatch in KYC documents versus the current shipment manifest information
  3. KYC records are older than 6 years
  4. Import address is not listed in the IEC branch list

• I have been asked to submit the KYC documents again but I have already done this before.
• We request your cooperation to verify any one of the following:
  1. Previous Air Waybill against which KYC documents were submitted
  2. A Expressbox account number for which KYC documents have been updated
  3. Re- submission of KYC documents if you submitted documents over 6 years ago
  4. If the manifest information provided by the shipper does not match your shipping name, address or is a mismatch in Expressbox records, we request that you submit paperwork toward amendments or permission from Customs as an exception.

• I am unable to upload documents. What should I do?
• Please ensure the following before uploading documents
  1. Documents are in .TIFF, .PDF or .JPEG format
  2. Documents should not be more than 1 MB in size
  3. Upload one document at a time
  4. Do not upload password protected documents
  5. Do not upload following file types
     a. File type- .ZIP or .RAR
     b. File type- .URL, .EML, .BITURL

• The KYC site is asking for an alternate number. What should I do if I don’t have an alternate number?
• While an alternate contact number is optional, please remember to update your primary contact number.

• What should I do if I don’t have tracking number available with me?
• Check with the shipper for Expressbox Tracking number (also called Air Waybill Number/AWB No.)

• How will I get an OTP (One-time Passcode) number?
• The OTP will be sent to your registered email while uploading your documents on the KYC website. The OTP is valid for 15 minutes.

• How much time does it take to receive the OTP?
• The OTP may take upto 15 minutes to generate, post which you can submit your KYC documents

• What should I do if I do not receive any OTP?
• In the event that you are doing not get an OTP, compassionate attempt once more after clearing your computer’s cache memory or deleting the browser history or employing a distinctive browser. On the off chance that the issue endures, merciful call or call Expressbox helpdesk.

• I have uploaded the wrong documents, what should I do?
• Expressbox group will audit the submitted reports. On the off chance that the submitted archives are found incorrect/incomplete/ inadequately, you’ll get a reference number at your enrolled e-mail. If it’s not too much trouble utilize that to transfer adjust records for clearance of your shipment.

• I have got a reference number after uploading documents on the site. Why is that?
• Expressbox will review the documents uploaded on the website. If the documents are incomplete/insufficient, you will receive a reference number at your registered email for updating proper KYC.

• Where can I find information on the status of my shipment post submission of my KYC documents?
• After you’ve got submitted the KYC reports, you’ll get e-mail insinuation from our KYC review group on the status of the reports submitted. Once all reports have been acknowledged, the shipment would be prepared for clearance after inside checks. Post submission of the documents, you can track the status of the shipment after 24 hours on contact@expressbox.in. Expressbox will get in touch with you to fulfill paperwork requirements if additional paperwork is requested during the course of clearance.

• It has been 30 days since my shipment arrived in India. Can I submit KYC documents for the clearance of the shipment now?
• A shipment can be arranged by Traditions after 30 days beneath Area 48 of the Traditions Act, 1962. The 30 days are calculated from the date of physical entry of products in India. The shipment can be put up for clearance as it were after looking for consent from the Appointee Commissioner of Traditions, with valid reasons for delay given the shipment isn’t beneath deserting handle.
  
  The KYC desk will advise only on compliance of KYC documents. Please write to contact@expressbox.in for queries related to customs clearance of your shipment. Additionally, all letters seeking permission need to be addressed to Deputy Commissioner of Customs.

• Why do I have to submit KYC if my shipment contains magazines, books, catalogues etc.?
• Shipments containing magazines, books, catalogues etc. are non-document shipments and hence require KYC documents.

• Who should I call if I need assistance regarding KYC?
• Please call Expressbox Inbound KYC helpdesk number or call Expressbox helpdesk number

• I have submitted the declaration/ explanation letter to clarify the non-submission of an Importer and Exporter Code (IEC) when I previously imported with Expressbox. Why should I keep submitting a fresh letter every time?
• IEC is mandatory for all imports and exports into the country until otherwise exempted/permitted by customs. IEC ensures ease of identification and quick filing of shipments. Such shipments where IEC registered company name and address are utilized, have a faster clearance Turn Around time (TAT), without clarifications sought for KYC identification
  
  Kindly note that this process is exceptional and subject to the permission from the Customs. These cases are likely to take time while we will follow up on priority.

• What should I do if my current shipping or import address is not a branch address registered with my IEC?
• If a consignee’s shipping address is not listed in the IEC certificate then he/she needs to submit the documents for listing the same with the DGFT. If already done, a receipt/letter/acknowledgment of such submission can also be submitted for customs clearance. Such clearances are subject to customs permission. Any exception needs to be represented to the Deputy Commissioner of customs with clearly stated reasons, seeking permission.

• Is any entity exempt from IEC requirement?
• See here to know the list of entities recognized by Customs who can operate clearances under Customs exempt IEC list. This is subject to Customs permission.
  
  Kindly note that this process is exceptional and subject to the permission from the Customs. These cases are likely to take time while we will follow up on priority.

• Where can I get more information on IEC application and procedures etc.?
• Please visit Director General of Foreign Trade website

• What should I do if there is a mismatch in the name declared by my shipper and the KYC documentation of my Company or Individual name?
• For such cases, incorrect shipper/consignee/address/ any other shipment details will have to be amended with the permission of customs.Please note that this request is subject to Customs permission and approval. This might require additional paperwork and shipper’s assistance based on customs/broker review.Amendments involve additional processing time, prior to filing for clearance as it is considered as an exception. For further assistance, please call Expressbox helpdesk number.

• What should I do if my name has been misspelled by my shipper?
• The importer has to submit a declaration addressed to the Deputy Commissioner of Customs explaining the error and include all KYC documents of the importer.Please note that this request is subject to Customs permission and approval. This might require additional paperwork and shipper’s assistance based on customs/Expressbox /broker review.Amendments involve additional processing time, prior to filing for clearance as it is considered an exception. For further assistance, please call Expressbox helpdesk number.

• I imported using a friend’s account/name and he does not want to give his KYC. What should I do?
• The Proctor said on the AWB, whether a companion or a relative, should give the KYC and other reports expressed in this over for customs clearance of the shipment. On the other hand, you’d need to get the proctor name/address revised with the traditions authorization (Correction).Letter for amendment should be addressed to the Deputy Commissioner of Customs, Courier Cell. Please also email a scan of the documents to contact@expressbox.in. Please note that this request is subject to Customs permission and approval. This might require additional paperwork and shipper’s assistance based on customs/broker review.Amendments involve additional processing time, prior to filing for clearance as it is considered an exception. For further assistance, please call Expressbox helpdesk number.

• I do not have an email, and I am unable to use computer as I am a senior citizen/ differently abled or minor. What should I do?
• Please call Expressbox helpdesk number. Additionally you may have a representative, friend or associate to write into contact@expressbox.in registering your request for support in filling out the KYC formalities.

• What documents are required if I import a personal package at my company office address?
• The merchant pronounced on the receipt and Discuss Waybill is treated as the essential proprietor of the shipment. In this case, the company will be regarded proprietor of the shipment i.e., imported products. In the event that an representative of the company imports individual products at company address, he/she will require composed endorsements / authorization from the company on their letterhead in progress. The authorization ought to be issued by the Human Asset -Supervisor, or by an authorized signatory of the company recognizing and authorizing the said imported products for individual utilization of the representative.All declarations/letters need to be addressed to the Deputy Commissioner of Customs, Courier Cell.If you don’t mind note that this ask is subjected to the Traditions consent and endorsement and might require extra printed material and shipper’s help based on customs/Expressbox/broker survey.These take additional time for clearance, and is considered as exception.

• My shipper has forgotten to mention company name on the invoice and the Air Waybill. The said import is for the company and is a commercial/ sample shipment. What should I do to clear the shipment?
• For such cases, the consignee name will have to be amended with the permission of Customs.
  
  If it’s not too much trouble note that this ask is subject to the Traditions authorization and endorsement. This might require extra printed material and shipper’s help based on customs/Expressbox/broker audit.
  
  Amendments involve additional processing time, prior to filing for clearance as it is considered an exception. For further assistance, please call Expressbox helpdesk number.

• What documents are required if the import shipment is addressed to the “Brand name” or “Sister concern” of the parent company?
• For such cases, the consignee name will have to be amended with the permission of customs.
  
  Please note that this request is subject to the Customs permission and approval. This might require additional paperwork and shipper’s assistance based on customs/broker review.
  
  Amendments involve additional processing time, prior to filing for clearance as it is considered an exception. For further assistance, please call Expressbox helpdesk.

• What should I do if shipper has used my nickname for shipping my package?
• For such cases, the consignee name will have to be amended with the permission of customs.
  
  Please note that this request is subject to the Customs permission and approval. This might require additional paperwork and shipper’s assistance based on customs/broker review.

• The shipper has addressed a company shipment to my residence. What should I do?
• For such cases, the consignee name will have to be amended with the permission of customs.
  
  Please note that this request is subject to the Customs permission and approval. This might require additional paperwork and shipper’s assistance based on customs/broker review.

• The shipment is addressed to my relative/friend or family who is deceased. What should I do?
• For such cases, the consignee name will have to be amended with the permission of customs.
  
  Please note that this request is subject to Customs permission and approval. This might require additional paperwork and shipper’s assistance based on customs/broker review.

• I am a foreign national; what documents will I be required to submit for KYC?
• Please submit the following documents:
  1. A copy of valid passport
  2. A copy of your VISA endorsement on the passport

• We are a government body and don’t have a Unique Identification number (UIN). What should we do?
• Please submit the following documents:
  1. Letter embraced by the Joint Secretary of the office in conjunction with Container. In nonattendance of UIN or Skillet, the shipment will need manual recording consent at Traditions. We require your bolster to assist clarifying this special case, and getting due consent at traditions.

• We are a contact office set up in India, and have been given endorsement by Save Bank of India (RBI). What KYC reports ought to I yield?
• As exempted substance e.g., substance affirmed by Save Bank of India (RBI), enlisted as a contact office in India, you’re required to yield a duplicate of the taking after records as onetime profiling necessity
  • Duplicate of the letter from RBI or regarded specialist or verification that you simply have been enlisted beneath said arrangement or enlistment beneath the said plot or properly affirmed by segment / Government authorized staff/ Recorder beneath the said arrangement.
  • KYC documentation including- Certified Copy of Permanent Account Number (PAN) or Goods & Services Tax Identification Number (GSTIN) or Unique Identification Number (UIN)
  • Copy of authorization to one deemed director (i.e. identified by Director Identification number, authorized signatory, or principal)

• What documents should I provide if I am a guest at a Hotel/Resort?
• Please submit the following documents:
  1. A duplicate of your substantial visa
  2. A duplicate of your VISA endorsement on the passport
  3. A declaration from the Hotel Front Desk, confirming your reservation and period of stay at the Hotel
  4. A declaration from your end stating purpose of import and consumption in the country. (eg., exhibition)

• What should I do if I am a minor?
• The KYC documents of the parent/ guardian along with KYC documents of a minor are required to be submitted in case a minor is receiving a shipment. A guardian or principal or warden or dormitory in-charge should provide a declaration or undertaking of representation authorized by the minor’s parents.

• Do Embassies or The United Nations or WHO or other diplomatic entities required to submit GSTIN number for their shipment?
• Unique Identification Number (UIN) is assigned for foreign diplomatic missions and embassies. UIN is required for filing of Bill of Entry for availing exemptions applicable to such entity.
  
  In the event that you are doing not know the UIN number for your division, it would be ideal if you check with the organization division of the government office, or with convention officers managing with government bodies for clarification and compliance.

• What is the duty benefit for embassy shipments?
• Under GST taxation rules, Embassies/Consulates are exempted from GST and they are required to provide their Unique Identification Number (UIN) for availing this exemption.

• Why do I need to provide ICEGATE registered IEC and GSTIN for courier mode of import shipments?
• In arrange to claim Coordinates Merchandise and Administrations Assess (IGST) credit on your purport shipments, you’re required to supply IEC and GSTIN at the time of recording Customs entry beneath dispatch mode. It would be ideal if you note merely will not be qualified to claim IGST credit in case any of the taking after reflect within the Traditions frameworks at the time of recording:
  • The Importer and Exporter Code (IEC) is not registered on the Customs portal – ICEGATE
  • The Goods and Service Tax Identification Number (GSTIN) is not registered on ICEGATE
  • The registered Permanent Account number (PAN) is different on the IEC and GSTIN certificate
  • The wrong GSTIN is provided at the time of filing
  In case IEC is not provided, then Customs entry shall be filed on the basis of a valid PAN recorded in the GSTIN certificate and such shipments cannot avail IGST credit.

• How does the KYC process work?
• Some time recently you dispatch to a unused address in India, the recipient ought to assemble their KYC verification and provide it to your carrier. The carrier will spare the receiver’s points of interest in their KYC database for future shipments to the same address. This prepare must be rehashed each time you utilize a distinctive carrier, send products to a unused address or when the receiver’s subtle elements alter. Indeed in the event that a commerce has a few addresses, each area must be enrolled independently in your carrier’s KYC database.

• How can the receiver submit KYC documents?
• Each carrier has their own process for gathering KYC documents. If you’re using FedEx as a carrier, the receiver can follow these steps:
  
  The shipper needs to ensure
  • That the receiver’s title and address on the Commercial Receipt (CI) and Aviation route charge (Awb) – coordinate the KYC records progressing to be submitted by collector.
  • Confirm with collector in case his Coordinate the title and address on the Awb and C.I. coordinate against the KYC archives to be submitted by recipient.
  • Ensure no “Pet Names”, “Short names”, “Department names” etc. are not mentioned on Awb and C.I.
  • The receiver’s phone number and email must also be correct so that the receiver can be contacted directly.
  • Send the Aviation route charge data to the collector as before long as the shipment is transported with the connect site
  • The receiver needs to fulfil the KYC obligation by doing the following steps.
  • Obtain his shipment Tracking number (Airway bill number- i.e. AWB) from shipper.
  • Visit our website
  • Use the options and Job-aids given to fulfil the KYC obligation for his shipment.
  • In case of any issues faced by receiver, they can write to contact@expressbox.in

• What if the receiver’s KYC documents aren’t ready?
• Lost KYC documentation not as it were delays your shipment, but can moreover lead to punishment expenses. To guarantee a smooth handle, inquire your collector in the event that their KYC points of interest are as of now known by the carrier. In the event that not, inquire your recipient to assemble their reports to be submitted some time recently shipping.